Payment Policy

Last updated: October 2025


At Andrew & Kate Sydney, we aim to make your shopping experience safe, transparent, and convenient. This Payment Policy explains the available payment methods, how payments are processed, and what happens in the event of a refund.

 

1. Accepted Payment Methods

We accept a variety of secure and trusted payment options commonly used in Australia:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay & Google Pay

  • Afterpay (Buy Now, Pay Later)

  • Klarna (Pay in 4 instalments)

  • Direct Bank Transfer (for select orders)


Payment options may vary depending on your location and order value.

 

2. Payment Processing

  • All transactions are processed in Australian Dollars (AUD).

  • Orders are only confirmed once full payment has been received and successfully verified.

  • For Afterpay or Klarna, payment terms and conditions are governed by those providers.

  • You’ll receive an email confirmation once your payment has been successfully processed.

 

3. Secure Transactions

Your online security is our priority.

  • Our website uses SSL (Secure Socket Layer) encryption to protect your payment data.

  • Payment details are never stored on our servers.

  • We comply with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure your financial information remains secure.

 

4. Taxes & Duties

All prices listed on our website are inclusive of GST (Goods and Services Tax) unless otherwise stated.

For international orders, additional import duties or customs fees may apply depending on your country’s regulations — these are the responsibility of the customer.

 

5. Refunds

If your order qualifies for a refund (for example, due to a returned or faulty item):

  • Refunds will be issued to your original payment method.

  • Processing time is typically 5–10 business days after your return is approved.

  • For Afterpay and Klarna, your payment schedule will be updated or cancelled automatically once the refund is processed.

 

Refunds may take longer depending on your payment provider’s processing times.

 

6. Failed or Declined Payments

If your payment fails or is declined:

  • Double-check your payment details or contact your bank or card provider.

  • Orders are not processed until successful payment is confirmed.

  • We reserve the right to cancel any order if payment is not received within 48 hours of checkout.

 

7. Fraud Prevention

To protect our customers, we may conduct verification checks on suspicious or high-value orders.

This can include confirming identity or payment authorisation. Orders found to be fraudulent may be cancelled immediately.

 

8. Contact Us

For any payment-related enquiries, please contact our support team:

📧 support@andrewkate.com

🌐 www.andrewkate.com