Privacy Policy

Last updated: October 2025


This Privacy Policy explains how Andrew & Kate Sydney (“we”, “our”, “us”) collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Who We Are

Andrew & Kate Sydney is an Australian-based online fashion retailer providing high-quality, trend-driven apparel. You can contact us anytime at support@andrewkate.com.

 

2. Information We Collect

We collect personal information that you provide directly to us when you:

  • Place an order or create an account

  • Subscribe to our newsletter

  • Contact our customer support team

  • Interact with our website or social media

 

This may include:

  • Full name

  • Billing and shipping address

  • Email address and phone number

  • Payment details (processed securely by third-party payment providers)

  • IP address and browser/device information

  • Website activity and purchase history

 

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Provide customer service and respond to enquiries

  • Send updates, promotions, or order notifications

  • Improve our website and shopping experience

  • Comply with legal and regulatory obligations

4. Sharing of Information

We only share your personal data with trusted third-party partners when necessary to provide our services, such as:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and logistics partners

  • IT and website service providers

All partners are required to handle your information in compliance with privacy and data protection standards.

 

5. International Data Transfers

As part of our global supply chain, some of our service providers and fulfilment partners operate outside Australia, including in China.

By shopping with us, you acknowledge that your data may be transferred internationally, but always handled securely and in accordance with the Australian Privacy Principles.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

7. Cookies

Our website uses cookies to enhance user experience, track analytics, and support marketing activities. You can manage or disable cookies through your browser settings at any time.

 

8. Your Rights

Under Australian law, you have the right to:

  • Access and request a copy of your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data where legally applicable

  • Withdraw consent for marketing communications

 

Requests can be made via support@andrewkate.com.

 

9. Data Security

We use SSL encryption, secure servers, and restricted data access to ensure your information remains protected at all times.

 

10. Contact Us

For any questions, concerns, or complaints regarding your privacy, please contact us:


Andrew & Kate Sydney

📧 support@andrewkate.com

🌏 www.andrewkate.com


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.