Terms & Conditions
Last updated: October 2025
Welcome to Andrew & Kate Sydney. By accessing or making a purchase through our website www.andrewkate.com, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
1. Applicability
These Terms & Conditions apply to all purchases made through our online store. By using our website or completing a transaction, you acknowledge that you have read, understood, and agreed to these terms, as well as our Privacy Policy, Shipping Policy, and Returns Policy.
2. Product Information
We make every effort to display accurate product images, descriptions, and pricing. However, colours may vary slightly due to screen settings or lighting.
Andrew & Kate Sydney reserves the right to correct typographical or pricing errors at any time without prior notice.
3. Orders & Payments
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Orders are processed once full payment has been received.
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We accept major payment methods such as Visa, Mastercard, PayPal, Klarna, and other local options available in Australia.
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All prices are displayed in AUD (Australian Dollars) and include GST where applicable.
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You are responsible for ensuring your order details (address, contact information) are accurate.
4. Processing & Delivery
- Orders are processed within 1–3 business days.
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Delivery usually takes 5–10 business days, depending on your location.
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Shipments are fulfilled from our global suppliers, primarily located in China, and delivered through trusted carriers.
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Once your order has shipped, you will receive a tracking number via email.
Note: Delivery times may be affected by customs delays or peak season demand.
5. Returns, Exchanges & Cancellations
Please refer to our Returns Policy for detailed information.
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Cancellations are only possible within 24 hours of placing your order.
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Once your order has been processed or shipped, we are unable to cancel it.
6. Consumer Guarantees (Australian Law)
Your rights under the Australian Consumer Law (ACL) remain protected.
If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund.
For assistance, please contact support@andrewkate.com with your order number and details of the issue.
7. Intellectual Property
All content on this website, including images, text, design, and branding, is the property of Andrew & Kate Sydney and may not be reproduced, distributed, or used for commercial purposes without written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Andrew & Kate Sydney is not liable for any indirect, incidental, or consequential damages arising from your use of this website or products purchased through it.
Our total liability is limited to the amount paid for the product in question.
9. Privacy & Data Protection
Your privacy matters to us. All personal information is collected and handled according to our Privacy Policy, in compliance with the Privacy Act 1988 (Cth).
10. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising shall be handled under the jurisdiction of Australian courts.
11. Contact Us
For questions regarding these Terms & Conditions, please contact our team:
📧 support@andrewkate.com